Terms & Conditions
Our Mission
At Jaqueline’s Cleaning Service, our mission is to provide exceptional cleaning services that create healthier, happier, and more comfortable homes. We are committed to delivering reliable, detail-oriented service with honesty, professionalism, and respect for every client and every home we enter.
Our goal is to build lasting relationships through trust, consistency, and outstanding customer care. We believe every customer deserves a clean space they can enjoy without the stress of maintaining it themselves. By investing in our team, using quality products and equipment, and continually striving for excellence, we aim to exceed expectations with every visit.
Key Elements of Our Terms & Conditions
Our Terms & Conditions typically cover various aspects, including eligibility for service, payment options, cancellation policies, liability limitations, and rights regarding service modifications. Additionally, they address customer responsibilities, such as ensuring access to premises for cleaning and adherence to safety regulations. For a detailed understanding, please refer to our comprehensive Terms & Conditions document.
Legal Information About Our Services
Business Hours:
8:00 AM 6:00 PM, Monday through Friday, and Saturday 8:00AM-3:00PM
Services requested outside of these hours may be subject to availability and an additional fee.
For all new clients: A service contract must be signed before your first cleaning appointment. By signing, you agree to the policies outlined here.
1. Booking & Scheduling
- A schedule will be set in place during your estimate to confirm days cleaning will occur.
- Need to cancel or reschedule? Please give at least 48 hours notice. - Cancellations made less than 48 hours before the appointment will be subject to a [25% of the service total].
2. Arrival Time
- We will arrive within a 30-minute window of your scheduled appointment. (please note arrival times are just estimated times of arrival)
- If we are delayed for any reason (e.g., traffic or an extended previous appointment), you will be notified promptly.
3. Access to Property
- Please ensure we have access to your home at the scheduled time (via key, code, or someone being present).
- If we are unable to access the property and the appointment was not canceled in time, the full service fee will be charged.
4. Cleaning Standards
- We provide all necessary cleaning supplies and tools.
- We will not use any personal cleaning products provided by clients. This is for safety, consistency, and liability purposes.
- Cleaning is limited to safe, reachable areas. We do not climb ladders, move heavy furniture, or perform tasks that may pose a safety risk.
- Deep cleaning services (e.g., baseboards, oven/fridge interior, pet-related cleanup) must be requested in advance and may involve additional fees.
5. Payment Policy
PAYMENT IS DUE AT THE TIME OF SERVICE.
This applies to all clients, without exception.
- If payment is not received on the same day at the time of service, the card on file will be automatically charged for the remaining balance.
- Accepted payment methods include: Cash, Zelle, Venmo, PayPal, and Checks - Failure to pay on time may result in paused or canceled future services and may incur late fees.
6. Pet Policy
- We are pet-friendly and happy to work in homes with animals.
- However, for everyone's safety, please secure pets that are aggressive or overly curious during our visit. - Please inform us in advance if pets will be present so we can prepare appropriately.
7. Breakage & Damage
- We take great care in your home. In the rare case that damage occurs, we will notify you immediately and work with you to resolve the issue.
- Please inform us of any fragile or high-value items in advance so we can take extra precautions.
8. Client Satisfaction
- Your satisfaction matters. If there is anything you are not happy with, please notify us within 24 hours of the cleaning.
- We will return to re-clean the area at no additional charge.
9. Health & Safety
- For the safety of our team, we do not clean areas affected by biohazards, bodily fluids, pest infestations (such as bedbugs or cockroaches), or mold.
- If the condition of the home is different from when seen during your estimate, we reserve the right to refuse service and charge a fee for the visit.
10. Work Environment Conditions
- We kindly ask that indoor temperatures be kept at a comfortable level, especially during hot weather. This ensures a safe and healthy work environment for our team.
- If the indoor temperature is excessively high and creates unsafe working conditions, we reserve the right to discontinue service and reschedule at a later time. This is done to protect the wellbeing of our staff and maintain quality of service.
Final Note:
Our goal is to provide not just a clean home, but a smooth, trustworthy, and professional experience from start to finish. We appreciate your cooperation, respect, and understanding of our policies. This allows us to continue delivering high-quality service with consistency and care.
Thank you for choosing Jaqueline's Cleaning Service. Lets keep it clean, classy, and stress-free.
Understanding Our Cleaning Service Terms
Our Terms & Conditions serve as a legally binding agreement between you and My Site regarding the use of our cleaning services. They delineate what you can expect from us and what we expect from you as a client. It's essential to recognize that these terms may evolve over time to reflect our commitment to quality and changes in service protocols.
Terms & Conditions
Welcome to Jaqueline’s Cleaning Service. By scheduling a cleaning service with us, you agree to the following terms and conditions.
Scheduling:
Appointments are confirmed once they have been scheduled through our office. We ask that customers ensure access to the property at the scheduled appointment time. If our team is unable to enter the home, a lockout fee may apply.
Pricing:
All quotes are estimates based on the information provided at the time of booking. Final pricing may be adjusted if the home’s size, condition, or requested services differ from the original estimate. We will always communicate any pricing changes before beginning work whenever possible.
Payment:
Payment is due upon completion of service unless other arrangements have been made in advance. We accept approved payment methods listed on our website. Late payments may be subject to additional fees.
Recurring Services:
Recurring service discounts apply only while appointments are maintained on their scheduled frequency. If recurring service is paused or canceled, future appointments may be billed at the current one-time or monthly cleaning rate.
Satisfaction Guarantee:
Customer satisfaction is important to us. If you are not satisfied with an area we cleaned, please notify us within 24 hours of your appointment. We will gladly return to address any missed areas that fall within the scope of the original service.
Safety:
For the safety of our employees and your household, we reserve the right to refuse service if conditions are determined to be unsafe or hazardous.
Damages:
Our team treats every home with care and respect. In the unlikely event that accidental damage occurs, it must be reported within 24 hours of the service so it can be reviewed promptly. Verified claims will be handled appropriately.
Right to Refuse Service:
We reserve the right to refuse or discontinue service due to unsafe working conditions, aggressive behavior, illegal activity, excessive clutter, biohazards, pest infestations, or any circumstance that places our employees at risk.