Company Policies
At Jaqueline’s Cleaning Service, we’re proud to provide dependable, high-quality service with clear communication and fair policies for both our customers and our team. We truly value your trust and want every visit to go smoothly.
Cancellation Policy:
We kindly ask for at least 48 hours’ notice if you need to cancel or reschedule your appointment. If an appointment is canceled with less than 48 hours’ notice, a cancellation fee of 10% of the service total may apply.
Arrival Times:
We always do our best to arrive during your scheduled appointment window. However, traffic, weather, or delays from earlier appointments may sometimes cause a slight change in timing. We appreciate your patience and will always keep you informed if there are any major delays.
Access to Your Home:
Please make sure our team can access your home at the scheduled time. If we are unable to get inside, a lockout fee may apply.
Pets:
We love pets! For everyone’s safety, we ask that pets be secured if they may become anxious or aggressive during the cleaning.
Utilities:
Please make sure that running water and electricity are available during your appointment, as both are needed for us to complete our services.
Cleaning Supplies & Equipment:
Our team arrives fully equipped with professional-grade cleaning products and equipment. If you would like us to use specific products because of allergies or personal preference, please let us know before your appointment. However, we do reserve the right to decline using any products that we feel will not work well for us. We will no longer be using any cleaning towels provided by clients.
Health & Safety:
To help protect both our customers and our employees, we reserve the right to postpone appointments if someone in the home has a contagious illness or if the conditions present a health or safety concern.
Respect for Your Home:
We treat every home with care, respect, and professionalism. In return, we ask that our team is provided with a respectful and safe work environment.
Communication:
If your cleaning needs change or you have any special requests, please let us know before your scheduled appointment so we can do our best to accommodate you. We will not add a cleaning services during your appointment.(clean porch, clean light fixtures etc..)
Our Commitment:
We truly value every customer and are committed to providing exceptional service with honesty, integrity, professionalism, and attention to detail. Thank you for choosing Jaqueline’s Cleaning Service. We appreciate the opportunity to earn your trust and help keep your home looking its best.
Pricing Promise
At Jaqueline’s Cleaning Service, we truly appreciate every customer who trusts us with their home. Our goal has always been to provide reliable, high-quality cleaning services while treating every home with the care and attention it deserves.
We understand that price is an important factor when choosing a cleaning service, and we respect that every household has a budget. That’s why we’d like to provide a little insight into how our pricing works.
Every home is unique, so our pricing is based on several factors, including:
The size of your home.
Whether your home is one or multiple stories.
The current condition of the home and the amount of cleaning required.
The frequency of your scheduled cleanings.
Homes that require more time, additional labor, or extra supplies will naturally require a higher investment. For example, larger homes, multi-story homes, and homes needing a deeper level of cleaning typically take more time and effort to complete.
We also offer pricing based on the frequency of service because regular maintenance keeps your home cleaner over time.
Weekly Cleanings: Our most affordable option, as routine maintenance requires less time and allows us to keep your home looking its best.
Bi-Weekly Cleanings: A lower rate than monthly service while maintaining a consistently clean and comfortable home.
Monthly Cleanings: Typically our highest maintenance rate, as homes often require more detailed cleaning after longer periods between visits.
Every estimate we provide is created with fairness and consistency in mind. We take the time to evaluate each home’s unique needs so that every customer receives a price that accurately reflects the scope of work required. Our goal is to provide honest, transparent pricing with no hidden fees or surprises.
Our pricing also reflects the commitment we make to providing dependable, professional service. It allows us to maintain high-quality equipment, use effective cleaning products, keep our team fully trained, and ensure every member of our staff is fairly compensated for the hard work they do. These investments allow us to continue delivering the level of service our customers expect and deserve.
We are committed to delivering exceptional service, paying close attention to the details that make a difference, and ensuring every home is cleaned with care, professionalism, and respect. Our team works hard to exceed expectations, and we take great pride in helping our customers enjoy a clean, comfortable, and welcoming home after every visit.
Thank you for supporting our locally owned business. We truly value the trust you place in us and appreciate the opportunity to care for your home. We look forward to providing you with exceptional service for years to come.